Privacy Policy

Introduction

SNOOD a division of Sussex Design Limited (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual. Personal information may include, but is not limited to, your name, contact details, date of birth, gender, company name, and enquiry or complaint details. We may require this information to be able to provide you with goods or services.

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Who do we collect your personal information from

We collect personal information about you from:

you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

How we use your personal information

We will use your personal information:

to verify your identity
to provide services and products to you
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to improve the services and products that we provide to you
to undertake credit checks of you (if necessary)
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to conduct research and statistical analysis (on an anonymised basis)
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:

any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
a credit reference agency for the purpose of credit checking you (should that be required)
other third parties (for anonymised statistical information)
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency)
any other person authorised by you.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Under the Act you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. Before you exercise this right, we may require evidence to confirm that you are the individual to whom the personal information relates. If you would like to ask for a copy of your information, or to have it corrected, please contact us at sales@snood.co.nz, or by phoning +64 9 4106590.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Use of cookies

Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.

To make full use of the online shopping features of our website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain features of the website by using them. If cookies are switched off, you may not be able to make a purchase and use all the features of our website.

Credit card security

We do not handle or store credit or debit card payment details. These are captured directly by a Payment Card Industry Data Security Standard compliant payment provider who will only deal with your personal information in accordance with the New Zealand Privacy Act 1993. We currently use Windcave as our trusted Payment Card Industry compliant third-party online payment provider. Further details of Windcave’s privacy policy can be found at www.windcave.com/privacy-policy.

Further information

If you have any questions relating to the Act, or to our Privacy Policy, please visit www.privacy.org.nz or contact us at sales@snood.co.nz, or by phoning +64 9 4106590.